Policies2018-04-10T11:50:01+00:00

POLICIES

Please ensure you read our policies below, before booking on a course or using our website.  Any questions please contact us click here.

CANCELLATION POLICY

Cancellation charges will apply for any booking cancelled with less than 21 days prior to the date of the course.

The full fee is payable if you do not cancel and do not attend the course.

COOKIE POLICY

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@epnw.org.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@epnw.org.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

Browser specific instructions to block and remove cookies

Internet Explorer
http://support.microsoft.com/kb/196955

Firefox
http://support.mozilla.org/en-US/kb/Cookies

Google Chrome
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera
http://www.opera.com/browser/tutorials/security/privacy/

Safari
http://docs.info.apple.com/article.html?artnum=32467

Safari iOS
http://support.apple.com/kb/HT1677

Android
http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry
Turn off cookies in the browser

Windows Phone
Changing privacy and other browser settings

PRIVACY POLICY

Our privacy notice contains the standards you can expect from Elite Performance Northwest when we ask for and hold your personal information and how this information will be processed by us. Please take a moment to read our privacy policy so that you understand how we handle your personal data.

Overview

For the purposes of the Data Protection Act 1998 the data controller is Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG.

Our Data Protection Officer is our Practice Manager.  If you have any queries regarding how we handle your personal data please contact our Practice Manager at info@epnw.org.uk or by post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG.

Your privacy

We collect personal information from clients in order to book you on to our courses.

If we ask for your personal information, we will:

  • tell you the reasons why we’re asking for it
  • only ask for the information we need
  • make sure we don’t keep it for longer than necessary
  • protect it and make sure only the appropriate people have access to it
  • let you know if we’ll share it with other organisations
  • keep it up to date where necessary and let you know if you need to notify us about changes to your circumstances
  • consider privacy risks when we’re planning to change the way we use or hold it
  • train our staff to ensure we properly use and protect it

Information we may collect from you

We may collect and process the following data about you:-

  • Website information
  • Course attendee information
  • Establishment information

How to find out what personal information we hold about you

Under the terms of the General Data Protection Regulations (GDPR) you’re entitled to ask us:

  • if we’re processing your personal data
  • to give you a description of the data we hold about you, the reasons why we’re holding it and any recipient we may disclose it to
  • for a copy of your personal data and any details of its source

You’re also entitled to ask us to change the information we hold about you, if it is wrong.

If you want to see your personal data, you should make a ‘subject access request’. If you want more information about how we process your personal data, contact us by emailing us at info@epnw.org.uk.

Please be as specific as you can about the information you’re asking us about. If possible, state which course you attended or when you contacted us.

Before we can consider your request, we’ll need to check your identity and your right to access the information you’re requesting. This means we may ask you to supply us with a copy of the identification pages of your current passport or photo driving licence. We may also ask you for proof of your current address.

How we process your personal data

Our trained staff will protect your information. Our staff are trained in handling and processing information.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible.  We will promptly correct any information which is found to be incorrect.

You can contact us at info@epnw.org.uk or by post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG.

Any personal data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (EEA).

How and why we use your Personal Data

We use your personal information in the following ways:-

  • To book you onto our courses.
  • To ensure our site content is effective and helpful to you.
  • To provide you with information on our services that may be of interest and/or assistance to you.
  • To enable you to provide feedback on the service you have received which may additionally help us to improve our service offering.

Our Website

At certain points during your visit to our website, we may ask you to enter personal details such as your name, address, telephone number or email address.  We will not use your information for anything other than what you have requested from us.

We may collect information about your preferences, both when you tell us what these are and by analysis of site traffic, including the use of IP addresses, traffic data, location data, weblogs and other communication data. When you visit our website we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you used to view the page.  The use of this information is to assist with marketing purposes and it is shared only with our marketing team.

Our website may contain links to other websites.  Once you have clicked on these links we do not have any control over the websites at which you will arrive.  Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites.  You should look at the privacy statement applicable to the website(s) in question.

We may also ask you for information when you report a problem with our site.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on our website and if appropriate as part of any revised terms and conditions.

More Information

If you have any questions or need more information about how Elite Performance NorthWest process any data we hold on you then please contact our Practice Manager at info@epnw.org.uk or via post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG.